Complaint Procedure
OJCST journal will be dealt as per our complaint policy. A complaint is defined as the expression of dissatisfaction in relation to the procedures or the complaints-handling process to expect a resolution explicitly or implicitly.
We consider complaints as a step to improve our procedures and services. This policy is designed to provide guidance and help to all the authors, editors, researchers and scientists with the motive to maintain and enhance our workflows and providing our authors with high-quality services.
OJCST journal can deal with the complaints stated below:
- Authorship complaints
- Undisclosed conflicts of interest
- Misappropriation of Research results
- Plagiarism
- Allegations of research errors and fraud
- Redundant Publication, Simultaneous submission
- Allegations of research errors and fraud
- Violations of Research standards
- Reviewer bias or acts of harm out of the competition by reviewers
Handling Complaint
On receiving the complaint, we try to identify the problem or claim made by the complainant and any other relevant information needed for the effective handling of that complaint. All the complaints encountered would be acknowledged at the same time as they are received. Initially, we assess the complaint based on severity and possibility of immediate action and then it will be resolved accordingly. Based on the requirement, we handle the complaint by investigating all the relevant information and requisites related to a complaint. Handling of the complaint can be done by keeping in mind the seriousness and frequency of occurrence of the complaint.
Complainant can keep track until a final decision is made. The status of the complaint would be communicated as soon as they are taken to the complainant in addition to the relevant decision or actions taken regarding the complaint. On request complaint status query can also be provided.
If the decision or action is taken satisfies the complainant, then the action would be taken and recorded otherwise the complaint would remain open. This would be escalated to the Complaints Management Team. The respective journal then keeps on monitoring the progress of the complaint till all reasonable options of resolving it is covered or the complainant is satisfied.
Complaints can be made at info@computerscijournal.org